At our lake house, we strive to provide a comfortable and enjoyable stay for all our guests. To ensure the property is well-maintained, we have a damage policy in place. Any damages incurred during your stay will be assessed and may result in additional fees. We appreciate your understanding and cooperation in keeping our lake house a wonderful retreat for everyone. CANCELLATION POLICY If a cancellation occurs more than 30 days prior to arrival, a refund of your deposit, less 6% of your total booking will be made. If a cancellation occurs less than 30 days prior to arrival, no refund will be granted. Travel insurance may be purchased and recommended.  No changes may be made to the reservation within 30 days of arrival. If guests arrive after the scheduled check-in date or depart prior to the scheduled check-out date, no refunds will be granted. Hold Harmless Clause: Client holds Texas Waves harmless from any liability or responsibility for any personal injury, omission, or weather conditions, including rain or storms. To protect client reservation Texas Waves Vacations recommends client to purchase travel insurance.  UNAVAILABILITY OF ACCOMMODATIONS TWV reserves the right to move guest Cancellation/reschedule based on unforeseen circumstances that make the original rental unit unavailable (i.e., a residence changes ownership; a residence is removed from the rental program; an act of nature; a mechanical failure; or any other reason beyond our control). The rental unit may not be sublet ​​ ARRIVALS Check in time BEGINS at 5:00pm and we will do everything possible to have your vacation home ready at that time. However, due to occasional unforeseen circumstances, a 5:00pm check-in is NOT GUARANTEED. If the home is ready and available prior to 5:00pm, we will make every effort to allow earlier access. Fees will apply.  4:00pm – 5:00pm: Complimentary if rental property is ready and available 3:00pm – 4:00pm: $50 2:00pm – 3:00pm: $100 1:00pm - 1:00pm: $200 Before 1:00pm - $300 or half night's rent plus tax, whichever is higher  Occasional check-in delays may occur during times of peak business levels. We will do their best to assist you during these times.   LATE CHECK INS If you are arriving LATER than 7 pm, please notify us.  The after hours emergency phone number is +1-512-2003260 ​OCCUPANCY Guests agree to abide by the number of persons included in the reservation agreement. Maximum occupancy is based on the number of bedrooms and the existing bedding offered. Rollaway beds are not available, and inflatable mattresses are not allowed.  Maximum occupancy numbers do not include children under the age of two years.  If it is discovered that guests are over occupying the property, additional fees and/or eviction will result. ADDITIONAL GUESTS VISITING DURING THE DAY PLEASE SEEK PRIO PERMISSION FROM THE OWNER, NON REGISTERED GUESTS MUST DEPART BY QUIET HOURS NO LATER THAN 10PM. ​CONDITION OF HOME & REFUND POLICY TWV has described all homes and their furnishings as accurately as possible. Sometimes we will remodel or redecorate, add or remove an item, or discontinue a service after the information has been published.  WE will make every effort to ensure that home is fully furnished and functioning properly and that repairs are made as soon as possible when notified. NO refunds or rate adjustments whatsoever will be made for mechanical failures, appliances failures, discontinued or interrupted services that occur during a guest’s stay.  TWV has contracted a professional pest control company to provide preventative maintenance for every property; We will  not be responsible for the intrusion of pests such as rodents, insects, mosquitos, palmetto bugs or flies.  NO REFUNDS WILL BE MADE. ​INTERNET Internet service is not guaranteed. NO refunds or rate adjustments whatsoever will be made for mechanical failures, discontinued or interrupted services that occur during a guest’s stay, such as Wi-Fi, TV, or sound system issues. A/C REGULATIONS Please be kind! A/Cs will run at an optimal level if run NO LOWER than 72 degrees. If lowered past this temperature, there is high risk of freezing the motor and causing the whole system to stop functioning. The hottest part of the day is between 3pm and 6pm and the home might feel warmer while the sun goes down. If an A/C is frozen and services need to be called, the service cost will be billed back to the party responsible. ​ HOUSEKEEPING We will provide guests with a two-day supply of start-up sundries. This typically includes dish soap, paper towels, toilet paper, bath soap, shampoo, conditioner, and hand lotion. Other than the initial complimentary supply, guests will need to purchase items needed from a local store or bring those items with you. If supplies are missing from the home it must be reported to us within one hour of arrival. Entering a home before your check in time to the home is acceptance of the home in whatever state of clean it is in. The housekeeper is required to stop their clean and vacate the property to the guests since the guest is choosing to accept the property's condition and will begin their stay with the home as is, regardless of its state of clean. This includes dropping off luggage, changing clothes, or using the restroom. Guests may schedule a clean during their stay for an additional fee. NON-COMPLIANCE FEES TWV reserves the right to charge a fee starting at $500 to the credit card on file if the property is left in an unsatisfactory condition after departure.  Examples of unsatisfactory conditions are: evidence of smoking inside the property, missing household items, the need for any additional cleaning service, for intentional damage or destruction of property.  ​ GUEST INSPECTION Upon check-in, the guest is responsible for inspecting the property and reporting any maintenance issues or necessary repairs to us/TWV within one hour. EMPLOYEE ACCESS TWV and its agents may enter the units for the purposes of making any necessary repairs and/or maintenance. ​PET POLICY--> Pet fee additional, Please refer to our section on pet Policy or reach out to us. Mail/inquiry/Call. Pets are allowed for additional fee and we are  pet-friendly. Guests bringing a pet to these residences must pay an additional pet deposit during the booking process. When bringing a pet, please make sure it does not bother other people  with excessive noise, barking, etc. Guests are responsible to keep pets on a leash and pick up after their pets and dispose of waste properly. ​It is up to the contract signee to disperse the pet policy to all persons staying in the home. If a renters "guests" violate this policy it is assumed they are aware of the policy.  ​SMOKING POLICY No smoking is allowed inside of the Texas Waves Vacation rental Properties. Evidence of smoking shall constitute additional fees for additional cleaning.​ DEPARTURES Check-out time is 11:00am This check-out time is strictly enforced by us/TWV in order to ensure proper accommodation for incoming guests. A complimentary late departure of 11:00 may be available upon request ONLY and  MUST be pre-authorized by us/TWV. The following fees apply for late departures- 11:00am – 12:00pm: $100 12:00am – 1:00pm: $200 1:00pm – 2:00pm: $300 After 2:00pm: $350 or one night’s rent plus tax, whichever is higher LEFT ITEMS Any items left in the home after departure will be considered discarded. When contacted by the guest, will attempt to find any item left behind but makes no guarantee that missing items can be found. WE ONLY KEEP LEFT ITEMS UP TO 2 WEEKS. PARKING We have driveway enclosed parking for at least 2 cars, rest will be street parking. You can do Street parking at your own risk and we wont be liable for any injuries, damages, fines, penalty or any other issues.  Please contact us prior to arrival for assistance with RV, trailer, and boat parking, as they are NOT ALLOWED on the property