Frequently Asked Questions FAQ

If you experience an emergency or need assistance during your stay at Texas Waves Vacation, please don’t hesitate to contact us directly. You can reach us via messaging through your booking platform or call us on our provided phone number. We are committed to resolving any issues as quickly as possible to ensure a pleasant stay. However, in the case of an urgent emergency, please dial 911 for immediate assistance. Your safety and satisfaction are our top priorities.

A: At Texas Waves Vacation, we offer convenient parking options to ensure a smooth stay. You can park up to 2 small cars in our fenced driveway. Simply use the provided code to access the walking gate and manually open the sliding gate. Street parking is also available, but please avoid blocking neighbors' mailboxes. While we can't take responsibility for street parking, rest assured your car has a safe spot. Enjoy your stay with peace of mind!

At Texas Waves Vacation, we strive to ensure your stay is as comfortable and convenient as possible. Our space is fully equipped with essential modern amenities, including Wi-Fi, air conditioning/heating, and a variety of towels (including extra lake towels). We also provide a range of toiletries and kitchen essentials, giving you access to a fully stocked kitchen with utensils and a coffee machine for your convenience. For your initial needs, we offer a basic starter kit, and should you require additional supplies, there are stores conveniently located nearby. Embrace tranquility by the waves with all the comforts of home at Texas Waves Vacation.

A: Yes, we welcome your furry friends at Texas Waves Vacation! Pets are part of the family, and we want them to enjoy the waves too. Please inform us in advance about your pet so we can accommodate your needs. Note: Pets are not allowed on furniture or bedding. For more details on our pet policies, including any additional fees, contact us directly. We look forward to hosting you and your four-legged companions!

Yes, the neighborhood around Texas Waves Vacation is generally very safe, and many guests have enjoyed their stay here. Our location aims to provide a tranquil and relaxing experience by the waves, ensuring that your comfort and safety are prioritized. However, like in any city, we recommend taking general safety precautions, such as locking doors and being mindful of your surroundings. Following these simple steps will help you fully enjoy your vacation with peace of mind.

A: To ensure comfort and privacy for all our guests, visitors are not allowed without prior approval. If you'd like to invite guests, please contact us in advance for permission. Unauthorized visitors may lead to the cancellation of your stay without a refund and a fine. This policy helps us maintain a serene and secure environment for everyone. Thank you for your understanding!

If something is broken or you encounter an issue during your stay at Texas Waves Vacation, please let us know right away. We prioritize your comfort and satisfaction, so our team will do our best to resolve the issue as quickly as possible. We are committed to assisting with any maintenance needs that may arise, ensuring your experience remains enjoyable and stress-free. Simply contact our support team, and we will handle everything promptly. Embrace tranquility by the waves, knowing that we are here to make your stay perfect.

Embrace tranquility by the waves a little longer! If the property is available, we would be happy to extend your stay. Please send us a message with your request as soon as possible, and we will let you know if it's possible. At Texas Waves Vacation, we strive to accommodate our guests' needs and ensure a relaxing and seamless experience.

A: Yes, we provide fresh towels, bed linens, and blankets to ensure a comfortable stay. Extra towels are stored in the black console cabinet near the front entry, along with additional toiletries. You'll also find 2-3 extra rolls of toilet paper in the bathroom vanity cabinet. We aim to provide everything you need for a tranquil and pleasant stay by the waves.

You can reach us via messaging on our platform or by phone. We are available from 8am to 8pm, 7 days a week. For urgent issues that cannot wait to be addressed during these hours, please send us a message. We will respond to any questions or concerns as quickly as possible to ensure you continue to enjoy your tranquil experience by the waves at Texas Waves Vacation.

A: If you need to cancel or modify your reservation, please do so through the booking platform you used. Depending on our cancellation policy—Flexible, Moderate, or Strict—you may be eligible for a full, partial, or no refund. We understand plans can change, so feel free to contact us for assistance. Our team is here to guide you through the process and answer any questions. Enjoy peace of mind knowing we're here to support you!

Yes, Texas Waves Vacation is designed to be wheelchair accessible and accommodating for guests with mobility issues. The property is a single-storey home, ensuring ease of movement throughout the space. There is a ramp from the driveway to the master room, and a flat path leading to the house entrance, making entry convenient for wheelchair users. Inside the house, there are no stairs, allowing for seamless navigation from room to room. If you have specific accessibility needs, please feel free to reach out before booking, and we will provide you with more details to ensure it meets your needs. Embrace tranquility by the waves with peace of mind at Texas Waves Vacation!